Privacy Policy
At KEIA, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or purchase our handcrafted bags and watches.
1. Information We Collect
We collect information to provide better services to all our customers. The types of information we collect include:
- Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
- Payment Information: Credit card details and billing information (processed securely through third-party payment gateways).
- Technical Data: IP address, browser type, time zone settings, and location data gathered via cookies.
- Purchase History: Details about the watches and bags you have viewed or purchased.
2. How We Use Your Information
As an original manufacturer, we use your data to streamline your experience and fulfill our commitment to quality:
- Order Fulfillment: To process transactions, manage shipping, and provide order updates.
- Customer Support: To respond to inquiries regarding our craftsmanship or warranty services.
- Marketing: With your consent, to send updates about new collections, exclusive launches, and brand stories.
- Site Improvement: To analyze website traffic and improve our user interface and product offerings.
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We only share data with trusted service providers who assist us in operating our business, such as:
- Shipping Partners: To deliver your orders to your doorstep.
- Payment Processors: To ensure secure and encrypted financial transactions.
- IT Services: To maintain the security and functionality of our online store.
All third parties are contractually obligated to keep your information confidential and use it only for the specific tasks we provide.
4. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: The right to request a copy of the data we hold about you.
- Correction: The right to ask us to correct inaccurate or incomplete information.
- Erasure: The right to request that we delete your personal data under certain conditions.
- Withdrawal of Consent: The right to opt-out of marketing communications at any time.
5. Security
We implement a variety of security measures to maintain the safety of your personal information. We use SSL (Secure Sockets Layer) encryption to protect sensitive data transmitted online and restrict offline access to personal information to only those employees who need it to perform a specific job.
6. Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of our site.
7. Changes to This Policy
KEIA reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
KEIA Support Team: support@keia.shop
Address: Al Quoz 2 Warehouse E 21 Dubai, United Arab Emirates